Our Customer Service

Advice, orders, deliveries and repairs all in one phone call

At Hilti, our customer service teams are here to help you with much more than just placing an order. Our highly trained team understands the power of our Hilti products, software and services and can offer you the right solutions for your project. If you want to talk to your onsite account manager or have a specific technical question, then our customer service team can help you with that as well. Just contact us via phone call, email or fax. You can also fill out our online “contact me” form on our website.

Our customer service team can:

  • Give you advice about Hilti products, software or services
  • Send a quotation, invoice or account statement
  • Find stock availability and place an order for you
  • Help you find the best delivery solution
  • Help you book a product demonstration with one of our account managers
  • Arrange a service or repair for your Hilti tools


Register on our Ask Hilti online engineer community platform and get all your technical questions answered!

Ask questions and get your answer quickly from Hilti experts in various construction engineering topics, and join discussions with the wider engineering community on some of the most challenging and innovative applications/concepts like seismic, retrofitting, concrete to concrete post-installed connection(s), fire safety etc.

MORE ABOUT Our services

Payment Options

Flexible payment options to suit you

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Hilti Website

View our product catalogue, request quotes or product demos, book tool repairs, view all online order history

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Dedicated Account Managers

We have dedicated account managers who can work with you and your teams onsite.

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